Refund policy

Last updated: 1 August 2026

At Diaz Clothing, customer satisfaction is very important to us. If you are not completely satisfied with your purchase from diazclothing.store, we are here to assist you with a simple, transparent, and hassle-free return and refund policy for customers in the United States.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, return requests submitted after this 30-day period cannot be accepted.

2. Return Eligibility Conditions

To qualify for a valid return, your item must be returned in the exact same condition in which it was received:

  • Unused, unworn, and unwashed
  • In its original, undamaged packaging
  • With all original tags, labels, and accessories attached
  • Accompanied by a valid proof of purchase or order confirmation receipt

3. Non-Returnable Items

Certain types of goods cannot be returned due to hygiene, safety, or custom production reasons, including:

  • Personalized, custom-printed, or made-to-order clothing items
  • Items damaged, altered, or worn due to customer misuse
  • Products returned missing original parts, accessories, or tags

4. Return Shipping & Instructions

To initiate a return request, please contact our support team at support@diazclothing.store.

Once your return is approved, we will provide you with step-by-step instructions and the appropriate mailing address to send your return package.

  • Defective, Damaged, or Incorrect Items: If you receive a defective, damaged, or incorrect item due to our error, we will provide a prepaid return shipping label at zero cost to you.
  • Change of Mind Returns: For standard returns resulting from a change of mind, incorrect size selection, or personal preference, the customer is responsible for covering the actual cost of return shipping.

5. Restocking Fees

We value clear and honest pricing. Diaz Clothing charges no restocking fees ($0.00 USD) on all eligible returns.

6. Refund Process

Once your returned item is delivered to our facility and thoroughly inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your total refund will be automatically processed back to your original payment method in US Dollars (USD $) within 7 business days.

Please note that your bank or financial institution may require additional processing time to reflect the funds in your account statement.

7. Delayed or Missing Refunds

If you have been notified of an approved refund but have not yet seen the credit in your account, please follow these steps:

  • Re-check your bank account or credit card statement.
  • Contact your credit card issuer, as processing times can vary.
  • Contact your bank to check for any pending incoming electronic fund transfers.

If you have completed all of these steps and still have not received your refund, please reach out to us directly at support@diazclothing.store.

8. Contact Information

  • Trading Name: Diaz Clothing
  • Legal Entity: DIAS CLOTHING LLC (Company No: 5567172)
  • Business Address: 100 E Broad St Ste 1350, Columbus, OH 43215, United States
  • Phone: +1 (614) 396-5670
  • Email: support@diazclothing.store
  • Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time)

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