FAQs

Last updated: 1 August 2026

Welcome to the Diaz Clothing FAQ page. Here you will find clear answers to the most commonly asked questions about our shipping schedules, order processing, accepted payments, return policies, and customer support services for diazclothing.store.

1. Shipping & Delivery

Do you ship within the United States?
Yes, we ship exclusively to customers within the United States.

What are your shipping costs?
We offer FREE Standard Shipping on all eligible orders across the United States. There are no hidden fees, subscription charges, or extra handling costs added at checkout.

How long will it take to receive my order in the USA?

  • Order Cut-off Time: 5:00 PM (Eastern Time) - Monday to Friday
  • Order Handling Time: 1 – 2 Business Days (Mon-Fri)
  • Transit Time: 3 – 5 Business Days (Mon-Fri)
  • Total Estimated Delivery Time: 4 – 7 Business Days
  • Primary Shipping Carriers: USPS, UPS, FedEx, DHL

How can I track my order?
Once your package is dispatched from our facility, you will receive an order fulfillment email containing your official tracking number and a link to trace your delivery in real-time.

2. Orders & Payments

Which payment methods do you accept?
All prices are charged strictly in US Dollars (USD $). We accept major credit and debit payment options, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa

Is my payment checkout secure?
Yes, absolutely. Our checkout is protected by 256-bit Secure Socket Layer (SSL) encryption technology to safeguard your sensitive billing data and personal information.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, in original condition with all original tags attached, and accompanied by proof of purchase to qualify for a return.

Are there any restocking fees?
No. Diaz Clothing charges no restocking fees ($0.00 USD) on all approved returns.

How long does a refund take to process?
After we receive and inspect your returned merchandise, approved refunds are credited back to your original payment method in USD ($) within 7 business days.

4. Customer Support & Contact

How can I contact customer support?
You can reach our dedicated customer support team directly by emailing support@diazclothing.store or by phone during our standard business hours.

What are your official service hours?
Our team is available Monday through Friday, 9:00 AM – 5:00 PM (Eastern Time).

Contact Information

  • Trading Name: Diaz Clothing
  • Legal Entity: DIAS CLOTHING LLC (Company No: 5567172)
  • Business Address: 100 E Broad St Ste 1350, Columbus, OH 43215, United States
  • Phone: +1 (614) 396-5670
  • Email: support@diazclothing.store
  • Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time)

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